[LAU] no-os laptop

Renato rennabh at gmail.com
Thu Feb 17 21:21:52 UTC 2011


On Thu, 17 Feb 2011 21:31:31 +0100
Jeremy Jongepier <jeremy at autostatic.com> wrote:

> On 02/17/2011 10:53 AM, Jeremy Jongepier wrote:
> > On 02/17/2011 10:47 AM, david wrote:
> >> Didn't MS announce some time ago that you now had to go through MS
> >> for the Windows refund - or have I got that turned around?
> >
> > I have to look up the article about this from the Dutch consumer
> > group. But if you check the MS EULA you're entitled for a refund if
> > you don't accept the license. I'll also dig up my mail conversation
> > I had with HP after I had purchased a HP notebook.
> >
> > Best,
> >
> > Jeremy
> 
> Dug up the conversation with HP. They told me they couldn't give me a 
> refund because the license is indissolubly linked to the notebook
> (which is tying). They proposed I should contact Microsoft but added
> I would probably get the same answer. I didn't contact Microsoft, I
> think because they only have paid phone lines. So I didn't take it
> any further. When I bought my netbook I also contacted the
> manufacturer (Packard Bell). They told me I was indeed entitled for a
> refund but guess what, it would mean I would have to send my netbook
> to the support desk AT MY OWN EXPENSES (which would be about €20,-)
> and that the refund would be approx. €40,-. Of course I could've hold
> on to my principles and sent back my netbook but rumors were it would
> take weeks before I would get it back. So I didn't send it back and
> wiped Windows off myself which took me like 10 seconds with gparted.
> But I'll look up the article from the Dutch consumer group. they did 
> some further investigating and came up with a list of the most
> important manufacturers and what their policy is towards refunding
> unaccepted Windows licenses.
> 

I've found this italian site of ADUC (a customer's group) which has a
"ready" letter (don't know how to say it correctly) to send to your
computer manufacturer asking for a refund:

http://sosonline.aduc.it/modulo/richiesta+rimborso+microsoft+windows+pre+installato_9461.php

basically it quotes the EULA in the relevant portion, where it says
that you can refuse it, give back the software and have a refund.

AFAICT you can't ask for a refund if the windows os was allready
installed when you bought the computer, but only if you had to install
it yourself (and thus could refuse the EULA).

renato


More information about the Linux-audio-user mailing list