[LAU] PreSonus support is ridiculous

Request #354152 The connected device requires too much power Avatar Ralf Yesterday at 12:01 Hi, an AudioBox 1818VSL works when connected to a Linux PC, linux 4.9 with rt patch, as well as 4.8.13 with threadirqs, but if I connect it to my iPad 2, iOS 9.3.5, the message "Cannot use Device AudioBox 1818VSL : The connected device requires too much power." appears. Before I send the audio interface back to the dealer and order a device from another vendor, I want to know, if this issue could be fixed. Regards, Ralf Avatar Technical Support Today at 19:36 Hi, The AudioBox is not designed to work as a recording interface to an iPad. The AudioBox 1818 must be properly installed to a supported Windows operating system. Linux is not a supported operating system. You can install the Legacy 1.3 device drivers for the AudioBox which supports the VSL mixing software. Then you can install the AudioBox VSL remote app to you iPad and use this to control the VSL mixing software. The VSL mixing software is for monitoring purposes only. The VSL mixing software "does not" record audio. To record audio you need to have your AudioBox properly connected and installed to a computer and use a DAW audio recording software like Studio One. Butch Richard Technical Support Representative PreSonus Audio Electronics 18011 Grand Bay Court Baton Rouge, LA 70809 www.presonus.com ---------- The contents of this email message are the property of PreSonus Audio Electronics, Inc., and are intended for the recipient of this email address only. Unauthorized copying, forwarding, publishing, or posting of any or all of the contents of this email is strictly prohibited. ---------- PreSonus Audio Electronics Baton Rouge, Louisiana Additional Informational Resources: **New PreSonus Answers Knowledge Base: https://answers.presonus.com/ PreSonus Announcements: http://support.presonus.com/forums/20979760-Announcements Studio One 3 KnowledgeBase: http://support.presonus.com/categories/20088640-Studio-One-v3 Studio Live and RM Mixer KnowledgeBase: http://support.presonus.com/categories/20072370-StudioLive-Mixer-Family Studio 192 KnowledgeBase: http://support.presonus.com/categories/20152756-Studio-192 AudioBox KnowledgeBase: http://support.presonus.com/categories/20067515-AudioBox-Family PreSonus Home Audio: http://support.presonus.com/categories/20083270-Home-Audio Avatar Ralf Today at 19:56 Hi, please, is there an engineer of your company who could reply to my request? For your very information, I already used it with Linux, consider to read http://lists.linuxaudio.org/pipermail/linux-audio-user/2016-December/106991… and then http://lists.linuxaudio.org/pipermail/linux-audio-user/2016-December/107003… Let alone that even your homepage claims that the control software is available for Mac Mountain Lion, Mavericks, Yosemite, El Capitan, and Sierra, too. Sure, no driver, since it's class class compliant, only Microsoft requires a driver. So, you want me to return the device to my dealer and then my company should buy the 50 devices and additional gear we need from a competitor of your company? Regards, Ralf