19 Mar
2007
19 Mar
'07
10:47 a.m.
On 3/19/07, Pieter Palmers <pieterp(a)joow.be> wrote:
Marc-Olivier Barre wrote:
The behavior is the same with high-end _servers_. The difference in
price is justified by the fact that you get even better service and
assistance, and on site technicians to replace broken parts in 24
hours (or less, it depends on your contract).
Although I do not like this way of working (selling crap and making a
hell lot of maintenance afterwards), I must admit that they are very
good at it. I've had the chance to compare with IBM and SUN
"Golden-fuck-VIP-KingSize" contracts. There is a difference, even if I
cannot tell if Dell is great, or if IBM and SUN just suck.
__________________
Marc-Olivier Barre,
Markinoko.
On 3/17/07, Christoph Eckert
<ce(a)christeck.de> wrote:
Hi,
FWIW, a friend of mine worked for Dell (in the customer support
service) to optimize there processes. We've talked about a few
times...
Dell works this way. The thing they are best at is fixing computer
hardware (I would like, as a professional, to get this kind of service
when I open a case at sun's CS with my golden whatsoever contract
number)
What's dell's secret to sell cheap computers ? They are so good (and
efficient in their processes) at fixing poor quality hardware that
it's more interesting for then to just replace 5 times the same
components than to build a computer with good quality ones. It makes
the computer cheaper, and as Sampo said, when there's a problem, it's
fixed fast. So it's just transparent to the user.
Is this also true for their high-end models? You can configure almost
exactly the same machine as an Inspiron, Lattitude or Precision. But the
price tag is seriously different. I would expect that there is some
difference to justify the price difference?
Mind you,
this is a Latitude, not an Inspiron which seems to have a
bad reputation.
maybe, but my Inspiron 8200 now works flawlessly for almost 5 years.
I've seen other I8ks with hardware trouble, but this was no prob thanks
to the Dell on-site service. And its 1400x1050 pixel display offered
much more value as I bought it than the 1024x768 of the competitors.
I agree, though, that I wouldn't buy one without at least 3 years
hardware service.
Cheers,