tim hall wrote:
  PS: Watching my nine-year old and various friends
use my system, I'd
 say the Linux Desktop for casual users is here, given the availability
 of technical support. IMX it's the configuration that is difficult,
 not the installation & usage.
 
 Hi Tim:
  A few days ago I wrote to the list and recounted a story about setting
 up a Windows 2000 system for some
 very non-computer-savvy friends of mine. Well, that saga knows no end: I
 had to go to their house yesterday
 and get it going for them again. It's true that they are *really* in the
 dark about their machine, but it's got so
 ridiculous that I've decided on a new plan. I'm going to set up a Linux
 box for them and see how they do with it.
 These people do very little else but use a Web browser (what they call
 "the computer") so I want to see just how
 hard or easy it would be for them to use a modern Linux system. It'll be
 an interesting experiment, and if I have to deal
 with the system at least it will be a real OS with real tools and the
 real possibility of actually fixing it if it breaks.
 Win2K is nice, but what a vacant system ! I can't believe people have
 paid so much and received so little in return
 for their money.
  Anyway, if this experiment works I'll report back to this group. The
 folks using this box aren't music/sound people,
 but I do plan on setting up XMMS, RealPlayer, and possibly xine or
 Mplayer for on-line video feeds. Let me know if
 you have any suggestions for making it as easy as possible for them to use. 
My biggest suggestion is to install and run an ssh server and a VNC server
on it, so you can fix things for them remotely.  VNC is also handy for
showing them how to do things while you're on the phone with them, because
you're looking at the same screen and using the same keyboard/mouse that
they are.  It's been invaluable to me for working on my mom's PC from 170
miles away.
-Anthony