To chime in suddenly, anyone who works in a large company knows that emails
in general indeed go to standard support. If you are responsible for
something, very rarely do you get direct feedback. And if, as a client, you
suddenly receive a warm encouraging response, chances are this person has
no authority to make actual decisions.
Linux is very unlikely to be considered by most manufacturers, in my view
and experience. Among top management, i.e. people who make actual
decisions, free software is a vague risky concept. They would prefer to
surrender to Microsoft or Apple rather than go for Linux - for the most
part. They think stereotypes and rarely know reality of the "lower decks".
--
Louigi Verona
http://www.louigiverona.ru/